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We makes sure your artwork is delivered in the best conditions.For every client, we have a dedicated customer care team who can be contacted to help with the shipping and delivery process. We use professional third-party logistic providers to bring your items to you as safely as possible.
As an international company, we are proud to deliver worldwide.
- We Typically deliver orders within 5-7 business days for domestic shipments, 10-14 business days for international shipments.
- For made-to-order pieces, production time must be added to regular delivery time.
- Delivery time may vary depending on the country of departure and the country of destination of the products bought and whether a framing or stretching option has been added to your order.
- You can track your order with a tracking link you will receive by email 2 to 3 days (on average) after your purchase.
- As soon as it is available, you will also be able to find your tracking link on your My Orders page.
- As we use third-party providers, this service might slightly differ from one order to another. Some shipping companies may provide a possibility to schedule at your convenience, though it can’t be guaranteed by ARTKOFA.
- Please note that the tracking information is sent to you by our third-party delivery services.
- The price of your delivery is stated at the checkout.
- The cost of delivery depends on the dimensions of each product, the destination of your order, as well as the shipping option selected at checkout.
- Please note that our shipping fees include:
- Insurance. Your order is 100% protected in case of any damage or loss.
- All customs fees, taxes, and document preparation.
- A dedicated ARTKOFA customer care specialist that will assist you with any questions or problems during shipment.
- All taxes and customs fees are already included in the shipping costs.
- In some rare cases, the shipping company will ask you to pay customs import fees. Should this be the case, please advance payment and share a receipt/bank statement with your customer care specialist. This way there will be no further delays and we’ll be able to refund the entire amount back to you.
You can choose between 2 delivery options:
- Professional Front-Door Delivery
Your order will be delivered in person to your building or your house doorstep by a trusted shipping company (DHL, FedEx, UPS). All products are carefully packaged by the artists following ARTKOFA guidelines.
- Personnalized delivery
Lets us know if you wish to have an art professional who will deliver your artwork to the room of your choice and will unpack it from your home
- As we use third-party delivery services, we recommend you use the tracking link you should receive by email within 2-3 days (on average) of your purchase.
- You can also see the status of your order by clicking on the tracking link on your My Orders page.
- Questions? Please contact us.
- If something is wrong with your order, please contact us.
- Take photos of the packaging (preferably before opening) and of the actual damage to the products. The more photos we have, the easier it is for us to assist you.
- Your order is 100% insured. In case something is wrong with it, you are eligible for a full refund unless you choose to have it and want it repaired or replaced. In this case, we will organize the repair or the replacement of your item. It’s free of any additional charges.
- If you choose to be refunded, all return costs will be covered by ARTKOFA.
We make buying art accessible
Be The First To Receive Exclusive Invitations and Artkofa Collections.
- Entry tickets to Art Fairs and Exhibitions.
- Find inspirations from our curated artists and works.
- Get free delivery on your first order.
- Get free art advice.